At IGET VAPE® Australia, we take pride in the quality of our products and services. Understanding that issues may arise, we have formulated a straightforward refund policy to address your concerns and ensure a positive shopping experience.
Eligibility for Refunds and Returns
- Products must be returned within 7 days of the original purchase date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required for all returns and refunds.
Please note that due to health and safety reasons, we cannot accept returns on products that have been opened or used.
Process for Returns and Refunds
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged or Faulty Products
If you receive a product that is defective or damaged, please contact us immediately for a replacement or refund.
Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
For more information about our refund policy or if you have any questions, please contact our customer service team.