At IGET VAPE® Australia, we take pride in the quality of our products and services. Understanding that issues may arise, we have formulated a straightforward refund policy to address your concerns and ensure a positive shopping experience.

Eligibility for Refunds and Returns

  • Products must be returned within 7 days of the original purchase date.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase is required for all returns and refunds.

Non-Returnable Items

Please note that due to health and safety reasons, we cannot accept returns on products that have been opened or used.

Process for Returns and Refunds

  • To initiate a return, please contact our customer service team with your order details and reason for return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Damaged or Faulty Products

If you receive a product that is defective or damaged, please contact us immediately for a replacement or refund.

Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Contact Us

For more information about our refund policy or if you have any questions, please contact our customer service team.