At IGET VAPE®, we take pride in the quality of our products and services. Understanding that issues may arise, we have formulated a straightforward refund policy to address your concerns and ensure a positive shopping experience.
Eligibility for Refunds and Returns
- Products must be returned within 7 days of the original purchase date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required for all returns and refunds.
Non-Returnable Items
Please note that due to health and safety reasons, we cannot accept returns on products that have been opened or used.
Process for Returns and Refunds
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged or Faulty Products
If you receive a product that is defective or damaged, please contact us immediately for a replacement or refund.
Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Contact Us
For more information about our refund policy or if you have any questions, please contact our customer service team.